Big changes are happening in Winter Springs—and they’re happening for the better.
Veolia, the city’s current water services contractor, has submitted its formal resignation, effective September 30, 2025. While this shift may seem sudden, it’s actually a turning point—an opportunity to reset, rebuild trust, and refocus on what matters most: clean, safe water and transparent, accountable city operations.
As your City Commissioner, I want to share the facts and explain what this transition means for our community—and why it’s a good thing.
This Contract Was Inherited—Not Initiated
The Veolia agreement was signed under a previous administration. Since taking office, it’s become increasingly clear that this contract hasn’t delivered the level of oversight, reporting, or environmental compliance that Winter Springs deserves.
This is not a challenge created by your current Commission, but it is one we are actively working to resolve.
Environmental Compliance Was Falling Short
Winter Springs has been operating under multiple consent orders from environmental protection agencies. These are not routine citations—they are serious warnings about deficiencies in documentation, maintenance, and performance.
Let me be clear: We cannot afford to take shortcuts when it comes to public health and environmental stewardship. We must do better—and we will.
We’re Building a Transparent, Accountable Future
Transparency and accountability are not optional—they are essential. That’s why we are approaching this transition with clear communication, expert involvement, and a renewed focus on performance and compliance.
We’re not just switching contractors. We’re rebuilding the foundation of how our water and wastewater systems are managed—one based on long-term planning, rigorous standards, and responsible growth.
A New Chapter Begins October 1, 2025
Veolia’s resignation is effective September 30, 2025. April 11, 2025, bids are due for a new service provider, who will begin managing our water systems the very next day—October 1, 2025. This new chapter is about more than a new name on a contract—it’s about ensuring the health and future of our community.
If you’d like to get updates as they happen, follow me on Facebook.
What This Means for You
You deserve clean drinking water, trustworthy leadership, and a city government that rises to meet challenges head-on. This moment represents progress—and a chance to align our infrastructure with the values we share: sustainability, safety, and community-first decision-making.
Stay tuned—there’s more to come.
Thank you for being engaged, informed, and supportive as we work together for better outcomes for everyone in Winter Springs.
Community Update from Victoria Bruce, Winter Springs City Commissioner
Dear Winter Springs Neighbors,
I recently had the opportunity to join environmental experts, regional leaders, and engaged citizens at the latest Basin Management Action Plan (BMAP) meeting focused on the restoration of Lake Jesup and surrounding watersheds. These meetings are an essential part of our collective effort to protect water quality, support smart and sustainable growth, and preserve our natural resources for future generations.
The Florida Department of Environmental Protection (DEP), the Division of Environmental Assessment & Restoration, and various technical experts shared progress on the Lake Jesup BMAP update, which is scheduled for completion by July 1, 2025. The goal is clear: ensure that we meet water quality standards by reducing nitrogen and phosphorus pollution in our watershed.
View the Full Presentation
Lake Jesup Basin Management Action Plan Update
Collaboration at Every Level
From municipal governments to regional water management districts and volunteer stakeholders, the BMAP process is built on partnership. Winter Springs is proud to have a seat at the table, advocating for responsible and effective environmental solutions.
Protecting Our Waterways
The updated BMAP includes projects aimed at improving wastewater treatment, reducing stormwater runoff, and managing agricultural discharge. We also explored innovative modeling tools that allow us to anticipate and manage nutrient loads more effectively.
Planning for the Future
With regional population growth projected through 2040, we must proactively align development with sustainability. The data shared at the meeting helps inform long-term planning and infrastructure decisions that prioritize water quality and community well-being.
Transparency and Accountability
The DEP reaffirmed its commitment to transparency. All meeting materials are available to the public, and residents are encouraged to subscribe to BMAP notifications through the DEP’s GovDelivery system to stay informed and engaged.
There are several ways for residents to contribute—through public comment, email, or attending meetings. Your input plays a vital role in shaping the policies and actions that will impact the health of our lakes and the quality of life in Winter Springs.
As your City Commissioner, I remain committed to clean water, environmental stewardship, and forward-thinking governance. Together, we can preserve the natural beauty of Winter Springs while supporting thoughtful, balanced growth.
Why Residents Should Be Concerned About Wastewater Violations
As your Commissioner, I believe transparency is key when it comes to issues that directly impact public health and environmental safety. Recently, the Florida Department of Environmental Protection (FDEP) issued a warning letter to the City of Winter Springs, highlighting serious violations at our wastewater treatment facility.
The facility, which is currently managed by Veolia, a private utility company contracted by the City, has been found in noncompliance with state regulations on multiple counts. These violations include excessive levels of suspended solids, fecal coliform, and nitrate—posing potential risks to our waterways, reclaimed water systems, and overall water quality.
This is an issue that affects all of us. Residents deserve to know what’s happening, why it matters, and what steps need to be taken to ensure our water is safe.
What’s in the FDEP Warning Letter?
The letter, dated January 24, 2025, outlines major compliance issues discovered during an inspection and file review:
Total Suspended Solids (TSS) Exceedances
Reported above the allowable limits in multiple months across 2023 and 2024
Reached a peak of 95 mg/L in March 2024, nearly 20 times the limit
Fecal Coliform Contamination
Exceeded safe levels in November 2023 and multiple months throughout 2024
In March 2024, reached 20,000 fcc/100 mL, a level that poses serious public health risks
Continued violations in April, May, and October 2024
Nitrate Violations
Exceeded limits from October 2023 to February 2024
Some months recorded levels over 45 percent above the maximum allowable threshold
Equipment Maintenance Failures
The facility’s flow meter has not been calibrated since 2022, despite annual calibration being required
This is a repeat violation that was flagged as a compliance issue in 2021
Why This Matters to Residents
Health and Environmental Risks
When a wastewater facility fails to meet safety standards, the risks extend beyond the plant itself. High fecal coliform levels can contaminate reclaimed water used for irrigation, while excessive nitrates can seep into groundwater and impact drinking water quality.
Regulatory and Financial Consequences
The FDEP’s warning letter signals potential enforcement actions, including fines, mandated facility upgrades, and increased oversight. These costs would ultimately be shouldered by the city and its residents.
Operational Concerns
The continued failure to calibrate essential monitoring equipment raises concerns about management oversight. The facility has had repeated violations, which suggests a need for improved processes and accountability.
How Residents Can Stay Informed
Attend City Commission meetings and voice concerns about water quality and environmental stewardship.
Stay updated through official reports and updates from city leadership.
Hold city officials accountable to ensure that Winter Springs remains a safe and responsible community.
This is an issue that affects all of us. We must take action now to protect our water resources and ensure that Winter Springs remains a place where clean water and responsible governance are top priorities.
For further details, read the full warning letter and updates here:
📍 Stay Connected
Stay tuned for more updates as this project moves forward!
As residents of Winter Springs, we take pride in our beautiful lakes, rivers, and green spaces. But did you know that stormwater pollution is one of the biggest threats to our environment? Every time it rains, stormwater runoff carries pollutants like oil, fertilizers, pesticides, and yard waste into our waterways—harming wildlife and contaminating our drinking water sources.
That’s why I’m excited to share an important initiative from Seminole County’s Watershed Management Division to protect our community. The county has placed over 5,000 stormwater markers throughout the area with a clear message: “NO DUMPING, DRAINS TO LAKE OR RIVER.” These markers remind us that everything that enters our storm drains flows directly into our water systems—without being treated.
Why This Matters
Stormwater inlets play a crucial role in preventing flooding, while retention ponds help store and filter water. But when pollutants enter these drains, they cause serious problems, including:
✅ Water Contamination – Chemicals and waste can harm fish, plants, and drinking water sources.
✅ Flooding – Clogged drains increase the risk of localized flooding.
✅ Environmental Damage – Debris and pollutants destroy natural habitats.
How You Can Help Protect Our Water
Protecting Winter Springs starts with small changes in our daily habits. Here’s what we can all do to help:
🌱 Keep yard waste and grass clippings out of storm drains – Compost or bag them instead.
🚗 Properly dispose of motor oil and chemicals – Never pour them down drains or onto the ground.
🐶 Pick up pet waste – It contains bacteria that can contaminate our waterways.
🌿 Limit fertilizer and pesticide use – Choose environmentally friendly options and apply them responsibly.
♻️ Reduce, Reuse, Recycle – Did you know that glass bottles can take over 500 years to decompose? Recycling helps keep plastics and metals out of landfills and waterways.
Learn More & Take Action
Want to learn more about our local waterways and how you can make a difference? Visit the Seminole County Watershed Atlas at www.seminole.wateratlas.org for in-depth information on our lakes, rivers, and streams.
If you see illegal dumping in storm drains, please report it by calling (407) 665-2424.
Together, we can keep Winter Springs beautiful and environmentally safe for generations to come. Thank you for doing your part!
As part of our ongoing commitment to maintaining and enhancing our city’s infrastructure, I want to share important updates on our stormwater management efforts. These initiatives are crucial for ensuring the safety, functionality, and sustainability of our water systems, especially in light of recent weather events and ongoing environmental challenges.
Sediment Management at Gee Creek
We are proactive in addressing the sediment build-up at Gee Creek, particularly at the SR 434 bridge. Scheduled for December 2024, the Florida Department of Transportation (FDOT) will conduct maintenance to ensure normal water flows are restored. This is vital for preventing water backup and potential flooding.
Collaborative Efforts for Larger Capacity
Following the Seminole County Basin Study for Gee Creek, we plan to engage with FDOT’s District Drainage Engineer to discuss increasing the conveyance capacity through the SR 434 right-of-way. This step is crucial to accommodate potential high water flows and protect our community from future flood risks.
To provide a deeper insight into our current efforts and future plans, please view the embedded presentation from the latest City Commission stormwater briefing:
Hurricane Recovery and Resilience Projects
Thanks to funding from the Hurricane Ian Grant and other initiatives, we’ve made significant progress:
Debris and Sediment Removal: We’ve successfully cleared creek debris and sediment, crucial for maintaining water flow and quality.
Erosion Control: Bid documents are underway for erosion control measures at Gee Creek at Moss Park, ensuring the longevity and stability of our creek banks.
Infrastructure Repairs: The Tuskawilla Crossings Subdivision Pond and Wetland Park Outfall have seen crucial improvements to handle stormwater effectively.
Ongoing Evaluations and Improvements
Our team is continuously working on evaluating and improving the stormwater systems across Winter Springs. This includes computer modeling to address water quality and the impacts on existing upstream stormwater systems. Each project is part of a larger strategy to manage our water resources responsibly and sustainably.
Your Role in Our Community’s Health
Your awareness and involvement are key to our success. Understanding the scope and impact of these projects helps us all appreciate the intricate work going into protecting our city. As we move forward, I remain dedicated to ensuring that Winter Springs not only recovers from past storms but also becomes more resilient against future challenges.
Together, we are making Winter Springs a safer, cleaner, and more resilient community. Thank you for your continued support and commitment to our collective well-being.
The City requested a comprehensive review of the sufficiency of water, sewer, and reclaimed water user rates to provide revenue for operations and capital improvements. As the City is engaging in a significant sewer capital upgrade and reinvestment program over the next few years which will require a focus on obtaining funding for the projects and setting the rates to support the capital program and potential new debt service payments. Raftelis Financial Consultants conducted the study with close support and cooperation by the City’s staff and engineering consultants. This presentation will discuss the development of the study, results and recommendations to the City and Commission.
Recently, the RCW (reclaimed water system) has experienced service pressure issues and low pressure has been experienced by some City residents. Florida’s weather pattern typically experiences increased temperatures in the March or April months and the consistent summer rains start between May and June. This year, the consistent summer rains typically experienced between May and June, have not occurred. The result is warmer, dryer conditions and increased RCW demand for landscape irrigation.
The City’s RCW system has a finite amount of water available every day. This is due to the water reclamation facilities treating the amount of wastewater that is received. During these few days, if the RCW demand exceeds the amount of wastewater received, there is a water volume deficit. To mitigate the effects, RCW water is pumped from where water is available to where it is needed during non-irrigation (daylight) hours. During this process, some customers may experience lower than normal RCW pressures. In some instances, it has required a longer time frame than the non-irrigation hours in order to transfer a sufficient volume of RCW water for the anticipated RCW demand. However, RCW has typically been available during permitted (night time) irrigation hours. The extra effort to mitigate the effects will likely continue until the more typical summer rains return and RCW irrigation demand subsides.
Until normal rains return, all customers can do their part to support the RCW system. During this time of year, irrigation is permitted two days per week during nighttime hours as posted on the City’s website. Customers can minimize the amount of time per irrigation zone, which reduces demand and saves money on their utility bill. Rain sensors installed on irrigation systems detect when rain has occurred and will delay irrigation when it is not needed. These efforts by everyone conserves precious water resources for customers and the environment.
We are continuing to work on a few improvements that may help with the pressure.
Time of the Year
Odd-Numbered Addressor No Address
Even-Numbered Address
Nonresidential Properties
Daylight Saving Time
Wednesday/Saturday
Thursday/Sunday
Tuesday/Friday
Eastern Standard Time
Saturday
Sunday
Tuesday
NO water is allowed between 10:00 a.m. and 4:00 p.m. on any day
Water only when neededWater for no more than one hour per zone
Restrictions apply to private wells and pumps, ground or surface water, and water from public and private utilities
These rules apply if you are using potable water or a private well for irrigation. If you have reclaimed water for irrigation, then you may water two days per week year-round.
The ongoing maintenance costs of the aging plants underscore the urgency of the reconstruction project. To ensure the responsible allocation of taxpayer funds, we must provide complete transparency regarding the financial aspects of the project. Regular updates on the budget, expenditure breakdowns, and timeline will be made available to the public as they become available to me. It is imperative that residents understand the reasons behind the escalating costs and the projected financial impact throughout the reconstruction process.
This summary report provides a comprehensive overview of the wastewater management challenges faced by Winter Springs during the fiscal years 2022 and 2023. It highlights significant factors such as increases in flow and loading, construction period extension, rising chemical costs, and inflationary impacts. The report presents a breakdown of the financial implications for each fiscal year, including costs due from prior periods and the projected costs for FY 2023.
Winter Springs deserves a modern and efficient wastewater management system. As a city commissioner, I will continue to work tirelessly to address the legacy of deferred maintenance, ensuring that the rebuilding process remains transparent, accountable, and responsive to the needs of our community. Together, we can navigate these challenges, laying the foundation for a sustainable future while providing residents with reliable and environmentally conscious wastewater services.
At the urging of state Sen. Jason Brodeur, Florida lawmakers ordered an audit of Winter Springs after residents have long raised concerns about the operation of the city’s water and wastewater systems, a massive sewage spill into a neighborhood pond and allegations of public documents being withheld.
But recently elected Mayor Kevin McCann called the allegations a political witch hunt and blasted members of the state Legislature’s Joint Legislative Auditing Committee for not alerting city leaders of the probe.
“These are paid political operatives that are putting this stuff forward,” McCann said last week during the committee hearing in Tallahassee. “We’re financially sound, and they won’t find anything here. … This is a pure weaponizing of this committee.”
Brodeur, who grew up in Winter Springs, said nearly all the complaints he receives from residents in his district pertain to Winter Springs’ operations in City Hall. An operational audit conducted by the state’s auditor general over the next several months, Brodeur said, would take a hard look at the Seminole County city.
“With a city of 38,000 people, clearly everything is personal,” said Brodeur, a Republican from Sanford. “Everyone knows everyone. So all I would like … is to have a third party, independent audit, say: ‘What are they doing? Are the contracts kosher?’ … I just want to get to the bottom of it. If some of this stuff is untrue, I want to say that an independent, third party came in and we looked at it, and it’s not true. So go pound sand. But if it is true, we want a corrective action plan.”
Before voting unanimously for the audit, committee members said the probe could take up to 18 months to complete.
Irritated, McCann pointed out that the audit’s completion would be timed as the city’s 2024 election season begins to heat up, giving political fuel to his opponents.
State Sen. Jason Pizzo, the committee’s chair, shot back at McCann during the contentious hearing, saying he aims to have the audit completed quickly and it is not political.
“If somebody is screwing with you, and this is a vendetta, we’re going to find out,” said Pizzo, a Democrat from North Miami Beach. “If somebody is out to get you, I’ll get ‘em. You understand what I’m saying? If you have larceny in your heart, you’re going to hate me. If you don’t, you’re going to love me. … I’m really a fair person.”
The audit would take a look at Winter Springs’ contract with Veolia Water North America for its water and wastewater operations, and whether the city is complying with its state-issued water consumptive use permit.
It also would examine the city’s policies on public records requests, and whether officials are complying with Florida’s Sunshine Law.
The audit also would evaluate the city’s ethics and fraud policies and Winter Springs’ code of conduct.
The auditor general does not have enforcement authority, Pizzo said. Rather, it can refer its findings to the State Attorney’s Office, the Florida Department of Law Enforcement or the state’s ethics committee.
In 2011, Winter Springs launched construction of a reclaimed water plant for $3.5 million. Two years later, it approved $6.3 million in upgrades to its potable water system. The city is currently replacing its aging wastewater plants at a cost of over $70 million.
Then, in 2019, Winter Springs contracted with Veolia to manage the city’s water, wastewater, stormwater and reclaimed water services after several sewage spills into water bodies and high levels of chlorine were detected in the drinking water.
“They tried to ram it through,” Brodeur said of the Veolia contract.
Winter Springs officials said at the time that Veolia is an international company with experience in managing and operating public water systems that would do a better job than the city’s short-staffed public works department.
In January 2021, a faulty valve caused up to 15,000 gallons of partially treated sewage to flow into a stormwater pond, killing hundreds of fish and causing a stink that lasted for weeks, according to the committee’s report.
The spillage led to the state’s Department of Environmental Regulation sending the city a warning letter that threatened Winter Springs with tens of thousands of dollars in fines if it did not comply with repairing its systems.
According to the state committee’s report, residents urging for the audit said city officials are underestimating the costs of replacing the water systems and are not being transparent in providing information.
Brodeur, as an example, noted that a city resident recently made a public records request regarding the costs of replacing the water treatment plant.
“He was told that it would be over $1,000 to answer his public records request,” Brodeur said to the legislative committee. “So somebody knows something, and doesn’t want anyone else to know.”
Brodeur pointed out that over the last three years, Winter Springs has lost a city manager, two police chiefs, a city clerk, two finance directors, two parks directors, two public works directors, three community development directors and two city engineers.
McCann was named mayor by Winter Springs commissioners in April 2021 after Charles Lacey, who served in that role for about a decade, resigned amid policy differences with other commissioners.
McCann was elected in the November general election, defeating candidates Mark Caruso and Brandon Morrisey.
At Thursday’s state committee hearing, McCann called the allegations “overwhelmingly, factually inaccurate” and said his city will comply with the audit.
“I am the new guy, and this is a bit overwhelming,” he said.
Jesse Phillips, president of the Winter Springs Community Association, which asked for the state probe, said in a written statement that his organization welcomed the audit and urged city officials to comply.
“The issues facing our city necessitate an independent review,” he said. “We need to stop the finger pointing and to understand how we got here and to find solutions to fix the problems affecting our health and livelihoods.”
